Formo Platform Terms and Conditions

Last updated: 18 July 2026

These Terms and Conditions (the Terms) form a legally binding agreement between you and FORMO TECHNOLOGIES LTD, a private limited company incorporated in England and Wales on 18 February 2026 with company number 17039776 (Formo, we, us or our).

You can contact us at support@formo-app.com.

These Terms apply to organisations, organisation users, labourers and other business users of the Formo Platform. By creating an Account, clicking to accept these Terms, or accessing or using the Platform, you agree to these Terms. If you do not agree, you must not use the Platform.

Important: Formo provides technology that helps organisations and labourers find, arrange and administer work. Except where Formo expressly agrees otherwise in a separate written contract, Formo is not the employer, engager, contractor, subcontractor, payroll provider, payment agent or tax adviser of any user. Formo is not responsible for paying labourers or for calculating, deducting, reporting or paying PAYE, National Insurance, Construction Industry Scheme deductions, VAT or any other tax relating to an engagement.

1. Definitions

In these Terms:

• Account means an account used to access the Platform.
• Application means an application, expression of interest or response submitted by a Labourer in relation to a Job.
• Content means any text, profile information, messages, reviews, photographs, video, documents, files, job information, timesheets, attendance records or other material submitted to or generated through the Platform.
• Data Protection Law means the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 and other applicable UK privacy and data protection laws, in each case as amended or replaced.
• Formo Fees means any subscription, licence, service or other fees payable to Formo, as clearly displayed or separately agreed before they are incurred.
• Job means a role, shift, project, assignment or other work opportunity posted or managed through the Platform.
• Labourer means an individual, sole trader, personal service company, subcontractor or other person who uses the Platform to seek, apply for, accept or administer work.
• Organisation means a company, partnership, sole trader, contractor, subcontractor, public body or other entity that uses the Platform to advertise, arrange, offer or administer work.
• Organisation User means an individual authorised to use an Account for or on behalf of an Organisation.
• Platform means Formo's websites, web applications, mobile applications, APIs, communications, software, tools and related services.
• Tax includes income tax, corporation tax, VAT, PAYE, National Insurance contributions, apprenticeship levy, Construction Industry Scheme deductions and any other tax, levy, duty, withholding, statutory payment, interest, penalty or charge.
• Timesheet means any time, attendance, shift, location, break, expense or work record created, submitted, reviewed or generated through the Platform.
• Verification means any identity, company, right-to-work, qualification, competency, card, licence, insurance, reference or other check displayed or facilitated through the Platform.
• Work Agreement means the separate agreement between an Organisation and a Labourer governing a particular Job or engagement, whether made through the Platform or separately.
• Work Records means Applications, offers, messages, onboarding records, site instructions, attendance data, Timesheets, reviews, completion records and related information.
• User means any person who accesses or uses the Platform, including an Organisation, Organisation User or Labourer.

2. Who may use the Platform

2.1 You must be at least 18 years old and legally capable of entering into a binding agreement.

2.2 You must use the Platform only for genuine business or professional purposes. The Platform is not intended for personal or household use.

2.3 If you use the Platform for an Organisation, you confirm that:

• you are authorised to bind and act for that Organisation;
• all information you submit on its behalf is accurate; and
• the Organisation is responsible for your use of the Platform and for the use of all Accounts under its control.

2.4 Unless we expressly agree otherwise, the Platform is intended for Jobs carried out in the United Kingdom.

2.5 You may not use the Platform if we have previously suspended or terminated your Account, unless we give you written permission.

3. Formo's role

3.1 Formo operates an online marketplace and work-administration platform. Features may include profiles, organisation pages, Jobs, Applications, matching, messaging, onboarding, attendance, Timesheets, documents, reviews, notifications and administrative records.

3.2 Formo provides the Platform only. Except where expressly agreed in a separate written contract:

• Formo does not employ, engage, supply, supervise, control or direct Labourers;
• Formo does not provide the construction or labour services advertised through the Platform;
• Formo is not a party to any Work Agreement;
• Formo does not decide the legal, employment or tax status of an engagement;
• Formo does not set or guarantee rates, hours, expenses, payment dates, notice periods or other commercial terms between users;
• Formo does not act as an escrow service, bank, payment institution, payroll bureau, debt collector, accountant or tax adviser; and
• no employment, worker, agency, partnership, joint venture, fiduciary or representative relationship is created between Formo and a User merely because the User accesses or uses the Platform.

3.3 The legal status of an engagement depends on the actual facts and applicable law, not simply the description chosen by the Organisation, the Labourer or Formo. Nothing in these Terms removes any employment, worker, tax, health and safety, agency-work or other statutory right or obligation that applies by law.

3.4 Formo does not guarantee:

• that a Job, Application, offer or Work Agreement will be available, accepted, completed or paid;
• the identity, solvency, honesty, availability, suitability, conduct or performance of a User;
• the accuracy or continuing validity of any profile, review, Verification or document;
• that a Labourer has any particular employment or tax status;
• that an Organisation or site is safe, lawful or adequately insured; or
• any particular search position, response rate, volume of work, income, business result or outcome.

3.5 Users are responsible for carrying out their own checks, taking professional advice where appropriate and deciding whether to enter into a Work Agreement.

4. Accounts and security

4.1 You must provide complete, accurate and current information when creating and using an Account. You must promptly update information that changes.

4.2 You must not:

• create an Account using a false identity or without authority;
• create duplicate Accounts to avoid restrictions or mislead other users;
• allow an unauthorised person to use your Account;
• sell, transfer or assign your Account without our written permission; or
• impersonate another person or Organisation.

4.3 You are responsible for keeping login details secure and for activity carried out through your Account, except to the extent caused by our breach of duty.

4.4 You must notify us promptly at support@formo-app.com if you suspect unauthorised access, account compromise or misuse.

4.5 Organisation administrators are responsible for granting, reviewing and removing permissions for Organisation Users. An Organisation remains responsible for actions taken through its Accounts by current or former authorised users until access is removed.

4.6 We may require additional information or evidence to confirm identity, authority, eligibility or compliance. We may restrict features while a check is pending.

5. Organisation responsibilities

5.1 An Organisation must ensure that every Job and Work Agreement is genuine, accurate, lawful and adequately described.

5.2 Before work begins, the Organisation is responsible for agreeing directly with the Labourer all material terms, including where relevant:

• the identity of the contracting parties;
• the location and nature of the work;
• start and end dates, hours, shifts and breaks;
• rate of pay or fees, VAT treatment, expenses and payment timing;
• whether payment is hourly, daily, fixed-price or otherwise;
• required qualifications, competencies, cards, licences and experience;
• equipment, tools, materials and personal protective equipment;
• supervision, control, substitution and reporting arrangements;
• cancellation, notice and termination terms;
• employment and tax status;
• insurance and liability arrangements;
• health, safety, welfare and site rules; and
• ownership and permitted use of work product, photographs and confidential information.

5.3 The Organisation is solely responsible for assessing whether a Labourer is legally suitable for a Job and for carrying out checks required by law or good industry practice. This may include identity, right-to-work, references, competence, qualifications, CSCS or equivalent cards, licences, insurance and employment-status checks.

5.4 The Organisation must provide a safe system and place of work and comply with applicable health and safety, working-time, equality, anti-discrimination, immigration, safeguarding, construction, environmental and site-management requirements.

5.5 The Organisation must not:

• publish a misleading, discriminatory or unlawful Job;
• request unpaid work, unlawful deductions or payment below any applicable statutory minimum;
• misclassify a Labourer or use these Terms to avoid employment, tax or agency-work obligations;
• ask a Labourer to work without legally required competence, supervision, equipment or insurance;
• withhold payment as retaliation for a complaint, safety concern, protected disclosure or lawful exercise of rights; or
• use Content obtained through the Platform for unrelated marketing, resale, surveillance or profiling.

5.6 The Organisation is responsible for the acts and omissions of its Organisation Users, managers, site personnel, employees, contractors and agents in connection with the Platform and any Job.

6. Labourer responsibilities

6.1 A Labourer must provide accurate and current information about identity, contact details, location, availability, experience, work status, rates, qualifications, competencies, cards, licences, insurance and right to work.

6.2 A Labourer must only apply for or accept work that the Labourer is legally entitled, competent, qualified, fit and appropriately insured to perform.

6.3 A Labourer must promptly disclose any matter that materially affects suitability or eligibility for a Job, including the expiry, suspension or withdrawal of a required qualification, card, licence, insurance policy or right to work.

6.4 A Labourer must:

• comply with the Work Agreement and lawful site instructions;
• comply with applicable health and safety requirements;
• accurately record attendance, hours, breaks, expenses and work completed;
• protect confidential, personal and commercially sensitive information;
• behave professionally and not harass, threaten, discriminate against or endanger another person; and
• report serious safety, fraud or illegal-content concerns through an appropriate channel.

6.5 A Labourer must not provide false, altered, borrowed or misleading identity, competency, tax, company, insurance or right-to-work information.

6.6 A Labourer may use a substitute, assistant or subcontractor only where this is permitted by the Work Agreement and applicable law and has been disclosed to and accepted by the Organisation. The Labourer remains responsible for that person's acts and omissions unless the Work Agreement or law provides otherwise.

7. Verification and checks

7.1 Formo may carry out or facilitate Verification itself or through third parties. We may request further information at any time and may suspend or limit an Account until a check is completed.

7.2 A Verification badge, status or result means only that a particular check was completed using the information and source available at the relevant time. It is not an endorsement, warranty or continuing guarantee of a User's identity, competence, conduct, financial standing, right to work, insurance or suitability.

7.3 Verification information may become inaccurate or expire. Users must check information relevant to a Job before work starts and, where appropriate, during the engagement.

7.4 We may correct, remove or change a Verification status where information expires, cannot be confirmed, appears inaccurate or is affected by new information.

7.5 We may disclose information to regulators, law-enforcement bodies, tax authorities, card or qualification bodies and other competent authorities where required or permitted by law.

8. Jobs, Applications and Work Agreements

8.1 A Job is an invitation to consider work and is not necessarily a binding offer. An Application does not create a contract or guarantee work.

8.2 A Work Agreement is formed only when the Organisation and Labourer agree to be bound. They are responsible for deciding when and how that occurs and for ensuring the agreed terms are clear.

8.3 Unless Formo expressly agrees otherwise in writing, every Work Agreement is solely between the relevant Organisation and Labourer. Each party must look to the other, not Formo, for performance of that Work Agreement.

8.4 Platform messages, offers, acceptances, status changes and Work Records may be evidence of what users communicated or agreed, but Formo does not warrant that they constitute a complete or legally sufficient contract.

8.5 Users must promptly record material changes to a Job or Work Agreement where the Platform supports this. A user must not alter a record dishonestly or without authority.

8.6 Formo may provide templates, suggested wording, calculated fields or administrative documents. These are general tools, not legal, tax, employment, accounting or health and safety advice. Users must check that they are suitable and accurate.

8.7 Formo is not responsible for cancellation, non-attendance, delays, defective work, site closure, changes in scope, injury, property damage or any other act or omission under a Work Agreement.

9. Payments, invoices and tax

9.1 Direct responsibility between the Organisation and Labourer

The Organisation and Labourer are solely responsible for agreeing and complying with all payment terms under their Work Agreement.

Unless a particular feature expressly states otherwise under separate written terms, payment for work takes place directly between the Organisation and Labourer outside Formo. Formo does not receive, hold, safeguard, release, transfer or guarantee those funds.

9.2 Organisation payment obligations

The Organisation is solely responsible for paying every amount due to a Labourer under the Work Agreement and applicable law. Depending on the true legal status of the engagement, this may include:

• wages, salary, fees or contract payments;
• holiday pay and statutory payments;
• overtime, expenses, allowances and bonuses;
• employer and employee National Insurance obligations;
• pension auto-enrolment contributions;
• PAYE deductions and reporting;
• Construction Industry Scheme deductions and statements;
• VAT where properly chargeable;
• apprenticeship levy or other statutory charges; and
• interest, compensation or penalties arising from late or unlawful payment.

9.3 Labourer tax and invoicing obligations

Where a Labourer is genuinely self-employed or operates through a business, the Labourer is responsible for the Labourer's own invoicing, accounts, records, tax returns, VAT obligations, National Insurance and other liabilities, except to the extent the Organisation or another person is legally required to deduct, report or pay an amount.

9.4 Employment and tax status

The Organisation is responsible for assessing the employment status and tax status of each engagement and for obtaining professional advice where appropriate. A Labourer may have a different status for employment-rights purposes and tax purposes.

No description, profile setting, checkbox, invoice, Timesheet, Work Agreement label or statement by Formo determines legal status or overrides applicable law.

9.5 Construction Industry Scheme

Where the Construction Industry Scheme applies, the Organisation or other person treated as the contractor is responsible for all relevant obligations, including registration, subcontractor verification, determining the required deduction treatment, making deductions, paying them to HMRC, filing returns, issuing payment and deduction statements and keeping records.

The Labourer or subcontractor is responsible for providing accurate information and complying with obligations that apply to the Labourer or subcontractor under the scheme.

Formo does not verify CIS status, calculate deductions, submit CIS returns, issue CIS statements or pay deductions to HMRC unless Formo expressly agrees to provide a specific service under separate written terms.

9.6 PAYE, National Insurance, IR35 and other obligations

Where PAYE, National Insurance, off-payroll working rules, agency rules, minimum-wage legislation, working-time rules, holiday pay, pension auto-enrolment or other employment obligations apply, the legally responsible Organisation, fee-payer, employer, engager, agency, intermediary or other party must comply with them.

Formo does not assume those responsibilities merely because the Platform introduced the parties, recorded time, generated a document or supported administration.

9.7 Timesheets and generated documents

A Timesheet, invoice, payment summary or PDF created through the Platform is an administrative record only. It does not:

• make Formo the payer, employer, engager or tax agent;
• confirm that the recorded time or amount is correct;
• confirm that payment is due or has been made;
• determine employment or tax status;
• calculate statutory entitlements or deductions; or
• replace records, statements, payslips or returns required by law.

Each Organisation and Labourer must verify all documents and calculations before relying on them.

9.8 No payment guarantee or recovery duty

To the fullest extent permitted by law, Formo is not liable for:

• non-payment, underpayment, late payment or disputed payment;
• unauthorised or incorrect deductions;
• insolvency or inability of a User to pay;
• chargebacks, banking delays or payment-provider failures;
• inaccurate invoices, rates, hours, expenses or tax treatment;
• any Tax, assessment, investigation, fine, penalty, interest or professional fee; or
• any employment, worker, agency, payroll, pension or benefits claim arising between users.

Formo has no obligation to collect a debt, fund a payment, provide compensation, enforce a Work Agreement or participate in a payment dispute.

9.9 Statutory rights and deductions

Nothing in these Terms permits a party to avoid a payment or deduction required by law or to deprive a person of a statutory right. Where the Work Agreement conflicts with mandatory law, the mandatory law applies.

9.10 Future payment features

If Formo introduces a payment, payroll, escrow, invoice-finance or tax-related feature, that feature may be supplied by a third party and will be subject to separate terms. The availability of such a feature does not change Formo's role for other engagements.

10. Attendance, location and Timesheets

10.1 The Platform may allow users to record attendance or work using manual entries, device information, location information, QR codes, timestamps, photographs or other evidence.

10.2 Users must only create, approve, reject or amend attendance and Timesheet records honestly and on a reasonable basis.

10.3 Location, QR-code and device information can be incomplete or inaccurate and does not by itself prove that work was performed, supervised, accepted or payable.

10.4 The Organisation and Labourer must review Timesheets promptly and resolve discrepancies directly. Approval of a Timesheet does not make Formo responsible for payment.

10.5 We may retain an audit history of submissions, changes, approvals and rejections. We may restrict editing after a record is approved or after a stated period.

10.6 Users remain responsible for keeping any employment, tax, CIS, payroll, health and safety or business records required by law. The Platform must not be treated as the sole copy of legally important records.

11. Messages and notifications

11.1 The Platform may allow Users to send messages and receive in-app, email, SMS or push notifications.

11.2 Messages sent through the Platform may be stored, reviewed or disclosed as described in our Privacy Notice and where necessary to operate the Platform, investigate complaints, protect users or comply with law.

11.3 Delivery, read receipts and notification status are not guaranteed. Users are responsible for checking important communications and using suitable alternative channels where necessary.

11.4 The Platform must not be used as an emergency service. Immediate safety risks should be reported to the appropriate site contact or emergency service.

12. User Content and uploaded files

12.1 You retain ownership of Content that you own. You grant Formo a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, adapt for technical purposes, display and share your Content to the extent reasonably necessary to:

• provide and administer the Platform;
• display profiles, Jobs, Applications, portfolios, reviews and Work Records to authorised users;
• generate documents and notifications;
• investigate misuse and enforce these Terms;
• maintain security, backups, audit records and legal compliance; and
• improve and develop the Platform using aggregated or appropriately de-identified information.

12.2 You confirm that you have all rights, permissions and lawful bases needed to upload and use your Content and to grant the licence above.

12.3 You must not upload, post or send Content that:

• is unlawful, fraudulent, defamatory, threatening, harassing, discriminatory, obscene or seriously offensive;
• infringes intellectual property, privacy, confidentiality or other rights;
• contains malware, malicious code or deceptive links;
• falsely represents qualifications, identity, work, reviews or commercial terms;
• includes unnecessary third-party personal data;
• discloses client, site, security, access, pricing or commercially sensitive information without authority;
• depicts a person or private property without an appropriate lawful basis or permission;
• facilitates unsafe work, crime, exploitation, tax evasion or unlawful discrimination; or
• breaches a Work Agreement, court order, regulatory requirement or professional duty.

12.4 You must take particular care with photographs, documents and messages from construction sites. You must not upload security arrangements, access codes, personal documents, client property, confidential plans, accident information or identifiable individuals unless necessary, lawful and authorised.

12.5 Formo does not routinely pre-approve all Content. We may use manual or automated tools to review, restrict, remove, preserve or disclose Content where we reasonably consider this necessary to enforce these Terms, protect users, investigate illegal activity or comply with law.

12.6 You may report illegal or prohibited Content through support@formo-app.com. We may request further information and may take action including removal, restriction, suspension or referral to an authority.

12.7 If you believe Content or an Account was restricted incorrectly, you may submit a complaint through support@formo-app.com.

12.8 We may keep removed Content where reasonably required for evidence, legal compliance, dispute management, safety, security or enforcement.

13. Reviews and feedback

13.1 Reviews must be honest, relevant, based on genuine experience and expressed fairly.

13.2 You must not:

• post or arrange a fake, misleading or manipulated review;
• offer or accept payment or another benefit for a dishonest review;
• use threats, harassment or pressure to obtain, change or remove a review;
• include unnecessary personal data, confidential information or unlawful allegations; or
• retaliate against a User for leaving a fair review or raising a legitimate complaint.

13.3 We may request evidence, delay publication, restrict visibility or remove a review where we reasonably believe it is unlawful, misleading, irrelevant, abusive, not based on genuine experience or otherwise breaches these Terms.

13.4 Formo does not endorse reviews and is not responsible for opinions expressed by users, except to the extent liability cannot lawfully be excluded.

14. Acceptable use

14.1 You must use the Platform lawfully, professionally and only for its intended purpose.

14.2 You must not:

• interfere with the security, integrity or operation of the Platform;
• introduce malware or attempt unauthorised access;
• probe, scan or test vulnerabilities without written permission;
• scrape, harvest, copy or systematically extract Platform data;
• use bots or automated tools except through an interface expressly authorised by us;
• reverse engineer, decompile or attempt to discover source code, except where the law does not allow that restriction;
• use Platform data to build, train or improve a competing service, machine-learning model or artificial-intelligence system without our written permission;
• circumvent usage limits, access controls, fees, moderation or account restrictions;
• send spam or unrelated advertising;
• misuse contact details obtained through the Platform;
• harass, threaten, discriminate against or exploit another person;
• facilitate unlawful working, tax evasion, sham self-employment, unsafe work or fraud; or
• use the Platform in a way likely to damage Formo, another User or a third party.

14.3 You must follow reasonable technical, security and conduct instructions that we publish or send to you.

15. Search, matching and ranking

15.1 The Platform may match or order Labourers, Organisations, Jobs, Applications or other results using automated or manual factors.

15.2 Depending on the feature, the main factors may include:

• relevance of trade, role, competency or search terms;
• location or distance;
• availability and stated work preferences;
• profile completeness and freshness;
• Verification or qualification information;
• experience, portfolio information and reviews;
• responsiveness, activity or previous Platform interactions;
• Job requirements and Organisation preferences;
• recency of a Job, Application or profile update; and
• limited randomisation to improve variety or give newer users an opportunity to be seen.

15.3 Not every factor is used for every feature, and the importance of factors may vary according to the search and user context. Search position is not an endorsement or guarantee of suitability.

15.4 If paid or sponsored placement is offered, it will be identified where required and may affect prominence. Unless clearly stated, payment does not guarantee work or acceptance.

15.5 We may change matching and ranking systems to improve relevance, fairness, security or Platform performance. Where required by law, we will give business users reasonable notice of material changes to the main ranking parameters.

16. Formo Fees

16.1 Any Formo Fees and payment terms will be displayed before they are incurred or set out in an order form or separate agreement.

16.2 Unless otherwise stated, Formo Fees are exclusive of VAT and are non-refundable once the relevant service period or feature has begun, except where required by law or expressly agreed.

16.3 You authorise us and our payment provider to charge an agreed payment method for Formo Fees when due. You must keep billing information current.

16.4 If Formo Fees are overdue, we may restrict or suspend paid features and may charge interest and recovery costs to the extent permitted by law and stated in the applicable payment terms.

16.5 Formo Fees are separate from amounts payable between an Organisation and Labourer under a Work Agreement.

16.6 Formo will not charge a Labourer a fee for finding or obtaining work where such a charge is prohibited by law. Any optional charge to a Labourer must relate to a clearly identified, separately agreed service that may lawfully be charged for.

17. Privacy and data protection

17.1 We process personal data in accordance with our Privacy Policy and use cookies and similar technologies as explained in our Cookie Policy.

17.2 Data processed through the Platform may include:

• Account, contact, authentication, preference and activity data;
• Labourer profile, location, availability, rate, experience, portfolio, competency and work-status data;
• Organisation, project, site, company-registration and team-access data;
• Jobs, Applications, offers, onboarding, Work Agreements and Work Records;
• messages, notifications and email-delivery records;
• attendance, location, QR-code and Timesheet information;
• uploaded and generated images, documents and PDFs; and
• operational, security, audit, support and administrator records.

17.3 Visibility depends on the relevant feature, role, relationship and settings. Some profile, portfolio, review, Organisation and Job information may be visible to other users or publicly visible where the Platform clearly indicates this.

17.4 Formo will ordinarily act as an independent controller for personal data it collects and uses to provide, secure, administer and improve the Platform. A User may separately act as a controller for personal data obtained through the Platform and used for recruitment, engagement, site administration, employment, tax, health and safety or other purposes.

17.5 Each User must comply with Data Protection Law. In particular, a User must:

• use personal data only for a lawful and relevant purpose;
• provide required privacy information;
• keep personal data accurate, secure and confidential;
• limit access to authorised people;
• not retain personal data longer than necessary;
• respond appropriately to data-subject requests and personal-data breaches; and
• not use Platform data for unrelated marketing, resale or profiling without a lawful basis.

17.6 Where Formo agrees to process personal data solely on behalf of an Organisation, the parties may need a separate data-processing agreement. These Terms do not by themselves make Formo a processor for all data handled through the Platform.

17.7 We may use third-party providers for hosting, storage, email, mapping, geocoding, analytics, verification, company lookup, customer support, security, document generation and operational automation. Details should be set out in the Privacy Notice.

17.8 Account deletion does not necessarily result in immediate deletion of all data. We may retain records where reasonably required for legal obligations, tax or audit requirements, security, fraud prevention, dispute management, enforcement, backups or the establishment, exercise or defence of legal claims. Retention periods are described in the Privacy Notice.

17.9 The Platform may store essential information in a browser or device to keep users signed in, remember preferences, support security and save temporary drafts or filters.

18. Confidentiality

18.1 A User receiving non-public business, site, personal, technical, pricing or commercial information through the Platform must keep it confidential and use it only for the relevant Job, Work Agreement or legitimate Platform purpose.

18.2 Confidentiality obligations do not apply to information that:

• is or becomes public other than through a breach;
• was lawfully known without restriction;
• is independently developed without using the confidential information; or
• must be disclosed by law, a court or a competent authority.

18.3 A receiving User may disclose confidential information to authorised personnel and professional advisers who need it for the relevant purpose and are subject to appropriate confidentiality obligations.

18.4 Nothing in this clause prevents a lawful protected disclosure, safety report, report to an authority or exercise of a statutory right.

19. Intellectual property

19.1 Formo and its licensors own all intellectual property rights in the Platform, including its software, design, branding, databases, graphics, text and documentation, excluding User-owned Content.

19.2 Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Platform for your internal business purposes during the term of your Account.

19.3 You must not use Formo's name, logo or branding without written permission, except where a Platform feature expressly allows it.

19.4 If you provide ideas, suggestions or feedback about the Platform, you grant us a perpetual, worldwide, royalty-free right to use them without restriction or payment, provided this does not transfer ownership of your pre-existing materials.

20. Third-party services and links

20.1 The Platform may depend on or link to third-party services, including hosting, mapping, email, storage, identity or company checks, analytics and payment services.

20.2 Third-party services may have their own terms and privacy notices. Formo is not responsible for a third party's service, content, availability, security or acts and omissions, except to the extent liability cannot lawfully be excluded.

20.3 Information obtained from a third-party source may be incomplete, delayed or inaccurate. Users must independently confirm information that is important to a Job or legal obligation.

21. Availability, maintenance and changes to the Platform

21.1 We aim to provide a reliable Platform but do not guarantee uninterrupted, secure or error-free availability.

21.2 We may maintain, update, replace, restrict, suspend or discontinue any feature. We will try to give reasonable notice of material changes where practicable and legally required.

21.3 We may release beta, preview or experimental features. These may be changed or withdrawn and may be subject to additional terms.

21.4 Users must maintain their own copies of information needed for legal, tax, payroll, operational or safety purposes.

21.5 We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including internet or telecommunications failure, cloud-provider outage, cyberattack, industrial action, utility failure, natural disaster, epidemic, war, civil disorder, governmental action or failure of a third-party service.

22. Suspension and termination

22.1 You may stop using the Platform at any time. Where available, you may request Account closure through the Platform or by contacting us. Closing an Account does not cancel accrued payment obligations, a Work Agreement or rights and liabilities that arose before closure.

22.2 We may restrict, suspend or terminate an Account or remove Content where we reasonably believe that:

• these Terms or applicable law have been breached;
• information is false, misleading, expired or cannot be verified;
• there is a safety, security, fraud, exploitation, payment, tax, legal, regulatory or reputational risk;
• an Account has been compromised or used without authority;
• a User has acted abusively, unlawfully or dishonestly;
• Formo Fees are overdue;
• the User repeatedly fails to perform commitments or receives substantiated serious complaints;
• a competent authority requests or requires action; or
• we discontinue the Platform or relevant service.

22.3 Where applicable law requires it, we will provide reasonable notice and a statement of reasons before or at the time of restriction, suspension or termination. We may act immediately where necessary for legal, regulatory, security, fraud-prevention or safety reasons, where the breach is repeated, or where giving notice would create risk.

22.4 A User may appeal an Account or Content decision through support@formo-app.com. We may request supporting information and will review the appeal within a reasonable period.

22.5 Suspension or termination does not:

• make Formo responsible for completing or paying for a Job;
• affect amounts already due;
• prevent us retaining information as described in the Privacy Notice; or
• affect clauses intended to continue, including clauses on payment and tax, confidentiality, intellectual property, liability, indemnities, records and governing law.

23. Disputes between users

23.1 Organisations and Labourers must try to resolve disputes directly and promptly, including disputes about scope, quality, attendance, Timesheets, cancellation, status, deductions or payment.

23.2 Formo is not required to mediate, decide or enforce a dispute. We may, at our discretion:

• provide access to relevant Platform records;
• ask users for information;
• facilitate communication;
• restrict disputed Content or Accounts; or
• refer suspected unlawful conduct to a competent authority.

23.3 Formo's decision about Platform access, Content or account status does not determine the legal merits of a Work Agreement dispute.

23.4 Each User remains responsible for obtaining independent legal, tax, accounting, employment or other professional advice.

24. Our liability

24.1 Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of any liability that cannot lawfully be excluded or limited; or
• any other matter for which exclusion or limitation is prohibited by law.

24.2 Subject to clause 24.1, Formo is not liable for loss or damage arising from or connected with:

• a Job, Application, Work Agreement or interaction between users;
• the acts, omissions, services, work, conduct, solvency or safety of a User;
• non-payment, underpayment, late payment, deductions, chargebacks or insolvency;
• employment status, worker status, PAYE, National Insurance, CIS, IR35, VAT, pension, holiday pay, minimum wage or other Tax or employment matters;
• inaccurate, expired or fraudulent profile, Verification, qualification, insurance or company information;
• a Timesheet, invoice, generated document, location record, QR record or calculation;
• loss of or damage to tools, materials, equipment, vehicles, property, data or work product;
• site conditions, injury, defective work, delay, cancellation or non-attendance;
• Content submitted by a User;
• a third-party service or event outside our reasonable control; or
• a User's failure to keep an independent copy of important records.

24.3 Subject to clause 24.1, Formo is not liable for indirect or consequential loss or for loss of profit, revenue, business, contracts, opportunity, anticipated savings, goodwill, reputation or data.

24.4 Subject to clause 24.1, Formo's total aggregate liability to a User arising out of or in connection with the Platform or these Terms in any 12-month period will not exceed the greater of:

• the total Formo Fees paid or payable by that User to Formo in the 12 months before the event giving rise to liability; and
• £500.

24.5 The limitations in this clause apply to liability in contract, tort (including negligence), misrepresentation, restitution, breach of statutory duty and otherwise, to the fullest extent permitted by law.

24.6 Each limitation and exclusion in these Terms is intended to be separate and severable. Users acknowledge that Formo's role and pricing reflect the allocation of risk in these Terms.

25. Your responsibility for claims against Formo

25.1 To the fullest extent permitted by law, you will reimburse Formo for reasonable losses, liabilities, damages, fines, penalties, costs and professional expenses arising from a third-party claim, regulatory action or investigation caused by:

• your breach of these Terms or applicable law;
• your Job, Work Agreement, services, work or site;
• your Content or infringement of another person's rights;
• your employment, worker, agency, payroll, pension, immigration, health and safety or Tax obligations;
• non-payment or unlawful deduction by you;
• injury, death or property damage caused by your act or omission; or
• the acts or omissions of a person for whom you are responsible.

25.2 This clause does not require you to reimburse Formo to the extent a claim was caused by Formo's own breach of these Terms, negligence, fraud or other liability that cannot lawfully be excluded.

25.3 We will take reasonable steps to notify you of a relevant claim and may allow you to assist with its defence. You must not settle a claim on terms that impose liability, admission or obligation on Formo without our written consent.

26. Changes to these Terms

26.1 We may update these Terms to reflect changes to the Platform, law, regulation, security, business model or third-party services.

26.2 We will normally give at least 15 days' notice of a material change affecting business users, unless a longer period is reasonably needed for technical or commercial adaptation.

26.3 We may make an immediate change where necessary to comply with law, address an unforeseen and imminent danger, prevent fraud or abuse, respond to a security incident or protect users or the Platform.

26.4 If you do not accept a change, you must stop using the Platform and close your Account before it takes effect. Continued use after the effective date constitutes acceptance to the extent permitted by law.

27. General legal terms

27.1 Entire agreement. These Terms, the Privacy Notice, any applicable order form and any additional terms expressly incorporated into them constitute the entire agreement between you and Formo about the Platform. They do not form part of a Work Agreement between users.

27.2 Order of precedence. If separate written terms signed or expressly accepted by Formo conflict with these Terms, the separate terms prevail for their stated subject matter.

27.3 Assignment. You may not transfer your rights or obligations under these Terms without our written permission. We may transfer these Terms to an affiliate or in connection with a reorganisation, financing, merger, acquisition or sale of business or assets, provided this does not reduce mandatory rights.

27.4 No waiver. A delay or failure to enforce a right does not waive that right.

27.5 Severability. If a provision is unlawful or unenforceable, it will be modified to the minimum extent necessary or removed, and the remaining provisions will continue.

27.6 No third-party rights. A person who is not a party to these Terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999, except where these Terms expressly state otherwise.

27.7 Notices. We may send notices through the Platform or to the email address associated with your Account. You must keep that address current. Notices to Formo must be sent to support@formo-app.com.

27.8 Interpretation. Headings are for convenience only. Words such as “including” do not limit the words that precede them. A reference to law includes amendments and replacements.

28. Governing law and courts

28.1 These Terms and any non-contractual obligations arising from them are governed by the law of England and Wales.

28.2 The courts of England and Wales have exclusive jurisdiction over disputes between Formo and a business User, except where mandatory law requires otherwise.

29. Contact and complaints

29.1 Questions, complaints and support requests may be sent to:

• Email: support@formo-app.com

29.2 Please include sufficient information for us to identify the Account, issue and relevant records. We will consider complaints fairly and within a reasonable time, taking account of their urgency and complexity.

Schedule 1 — Information the Organisation and Labourer Should Agree

The Organisation and Labourer should record at least the following for each engagement:

1. Full legal identity and contact details of both parties.
2. Whether the Labourer contracts personally, as a sole trader, through a limited company or through another intermediary.
3. Site, project and reporting location.
4. Scope of work and expected standard.
5. Start date, expected duration, hours, shifts, breaks and notice.
6. Rate or price, VAT treatment, expenses, overtime and payment deadline.
7. Who is responsible for PAYE, National Insurance, CIS, IR35, pension, holiday pay and other statutory obligations.
8. Required cards, qualifications, competencies, right-to-work evidence and insurance.
9. Tools, equipment, materials and PPE responsibilities.
10. Supervision, control, substitution and subcontracting arrangements.
11. Attendance and Timesheet process, approval deadlines and dispute process.
12. Health and safety, induction, welfare, incident reporting and site rules.
13. Confidentiality, data protection, photography and intellectual-property terms.
14. Cancellation, suspension and termination rights.
15. Dispute-resolution and governing-law terms.